At Drax Technology, we're more than just industry leaders — we’re innovators trusted by some of the world’s most iconic buildings to deliver next-generation alarm, compliance, and safety management technology. As we continue to grow, we're looking for a driven, hands-on Field Solutions Engineer to bring their expertise to our dynamic Operations team. Based in the UK with nationwide travel, you’ll be the face of our cutting-edge systems, responsible for installing, commissioning, and supporting solutions that keep our clients’ environments secure and compliant. If you're ready to make a real impact in a role where no two days are the same — and your skills truly matter — we’d love to hear from you.
Job Title: Field Solutions Engineer
Location: Based in the UK with frequent travel nationwide (international travel possible in future)
Department: Operations
Reports To: Head of Operations
Employment Type: Full-Time
Salary Range: £35,000 – £45,000 per annum, depending on experience + travel expenses
About Drax Technology:
For over 25 years, Drax Technology has led the way in shaping the future of alarm, compliance, and safety management technology within the built environment. Our cutting-edge solutions are trusted by some of the world’s most iconic buildings and respected organisations, a testament to our relentless innovation and commitment to excellence.
Now, as we enter an exciting period of expansion, we're looking for a passionate, driven professional to join our high-performing operations team. This is more than just a job, it’s a chance to be part of a company that’s setting new standards in the industry.
In this hands-on role, you’ll be at the heart of our technology: installing, programming, commissioning, servicing, and troubleshooting our full suite of intelligent safety products. You'll play a key role in delivering the exceptional quality and reliability our clients depend on.
About the Role:
We’re looking for a hands-on, customer-focused Field Solutions Engineer to join our growing team and be on the frontline of delivering and supporting our cutting-edge hardware and software technology solutions transform the built environment. This is a key role that involves travelling across the UK, Ireland & occasionally internationally to install our systems, troubleshoot issues, provide exceptional customer support, and make sure every on-site engagement reflects the quality we stand for.
You’ll coordinate with internal and external stakeholders to ensure smooth project delivery, resolve technical queries remotely and in the field, and spot opportunities for further work while on site feeding valuable insights back to the sales team.
Key Responsibilities:
Installation & Deployment:
Carry out on-site installation of hardware and software solutions according to project specs.
Complete graphics and content-related setup (e.g., configuring software interfaces) to meet contract requirements.
Ensure all installations meet performance, safety, and quality standards.
Project Delivery:
Liaise with customers, site contacts, contractors, and internal teams to coordinate and deliver installations on time.
Provide real-time updates and documentation to the project team to support scheduling and progress tracking.
Support & Troubleshooting:
Diagnose and resolve technical issues both on-site and remotely, ensuring minimal disruption to customers.
Respond to support tickets or escalations with urgency, professionalism, and clear communication.
Provide post-installation checks and remote follow-up support where necessary.
Sales Enablement:
While on site, identify additional technical or commercial opportunities that could benefit the customer.
Report potential upgrades, remedial work, or service enhancements back to the sales team as qualified leads.
Documentation & Reporting:
Maintain accurate job reports, site photos, and service documentation.
Log support queries, solutions, and feedback in the relevant systems to help improve future service delivery.
What You’ll Bring:
Proven experience in a field service, installation, or technical engineering role – Ideally in a service environment familiar with our technology.
Confidence working with both hardware (installing, configuring) and software (basic setup, remote support).
Excellent communication skills and a customer-focused mindset.
Strong troubleshooting abilities, both remotely and on-site.
Willingness and ability to travel extensively across the UK (including overnight stays where necessary).
A full UK driving licence.
Familiarity with using tools, ladders, and safe site practices.
Bonus Points For:
Experience working with AMX, networking equipment, or similar tech installations.
Background in scheduling systems, support ticketing and CRM systems.
An eye for detail in completing graphics/content work to spec.
Ability to work independently with excellent time management.
Why Join Us?
We’re a fast-paced tech business blending smart hardware and powerful software to deliver impactful solutions to clients across the UK and abroad. As a Field Solution Engineer, you’ll be a crucial part of how our customers experience our product, making sure it’s delivered, supported, and maintained to the highest standard.
If you like solving problems, being hands-on, and working where the action is, this role’s for you.
To apply, simply send over your CV to info@draxtechnology.com
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