Service Visit Terms and Conditions
1. Definitions
1.1 In this schedule the following terms have the following meaning.
Client: The party commissioning the work.
Contractor: The party responsible for delivering and performing the work.
Work: The specific tasks or services to be performed by the Contractor as described in the contract.
Site: The location where the work is to be carried out.
Contract Price: The total amount payable by the Client to the Contractor for the work performed.
2. Inclusion of Terms of Supply
2.1 The terms and conditions outlined herein are inclusive of and subject to Drax Technology overarching Terms of Supply. By agreeing to these terms and conditions, the Client acknowledges and agrees to adhere to all stipulations, requirements, and provisions set forth in the Terms of Supply. In the event of any conflict between these terms and the Terms of Supply, the provisions of the Terms of Supply shall prevail unless otherwise explicitly stated.
3. Scope of Work
3.1 The Contractor shall perform the work as described in the project specification.
3.2 Any additional work outside the scope shall require a written change order signed by both parties.
3.3 Our pricing assumes the free use of power, lighting, and Health and Safety Executive (HSE) approved access equipment for areas above 3 meters in height:
3.4 Our offer does not include the following:
i. Provision of any high-level access equipment or scaffolding.
ii. Tracing and rectification of any existing wiring or equipment faults discovered during our engineer’s visits.
iii. Supply of any 240Vac electrical power sources.
iv. Any builder's works, including making good or final redecoration.
3.5 Any additional equipment used on-site to repair a fault, beyond what has been quoted, will incur an additional charge. Such equipment usage will be authorized and signed for by the Client’s representative, and an additional invoice will be issued accordingly.
4. Delivery Schedule
4.1 The Contractor shall commence work on the agreed start date, as specified in the contract.
4.2 The Contractor shall complete the work according to the timeline outlined in the project schedule.
4.3 Any delays in the commencement or completion of the work must be communicated promptly to the Client, along with reasons for the delay and an updated schedule.
5. Site Access and Preparation
5.1 Unless otherwise stated, the Client will provide the Contractor with access to the Site during normal working hours, which are between 09:00 and 17:00 from Monday to Friday. All works will take place during these hours, assuming continued and uninterrupted site access to all required rooms and areas.
5.2 The Client shall ensure that the Site is prepared and ready for the commencement of work by the start date, including removal of any obstacles and provision of necessary utilities.
6. Delivery of Materials and Equipment
6.1 The Contractor shall deliver all necessary materials and equipment to the Site as per the project schedule.
6.2 The Client shall provide adequate storage space for materials and equipment delivered to the Site.
6.3 The risk of loss or damage to materials and equipment remains with the Contractor until they are delivered to the Site.
7. Payment Terms
7.1 Payments shall be made according to the payment schedule outlined in the contract.
7.2 Final payment shall be made within 30 days of completion of the work.
8. Delays and Extensions
8.1 If the Contractor anticipates a delay in the commencement or completion of the work, they must notify the Client in writing as soon as possible.
8.2 The Client and Contractor may agree on an extension of time for completion of the work, subject to written agreement.
9. Change Orders
9.1 Any changes to the scope of work, delivery schedule, or Contract Price must be documented in a written change order signed by both parties.
9.2 Change orders shall include a detailed description of the changes, the impact on the delivery schedule, and any adjustments to the Contract Price.
10. Cancellation and No-Show
10.1 Cancellation within 7 Days: If the Client cancels a planned site visit or planned training session, within 7 days of the scheduled date, Drax Technology reserves the right to invoice the Client 50% of the total order value plus expenses already incurred up to the value of the purchase order.
10.2 Cancellation within 48 Hours: In the event of a cancellation within 48 hours of the scheduled planned site visit or planned training session, Drax Technology reserves the right to invoice the Client 100% of the total order value.
10.3 Failure to Attend on Scheduled Date: If the Client fails to attend the planned training session on the scheduled date, Drax Technology reserves the right to invoice the customer 100% of the total order value.
10.4 Failure to Notify Non-Attendance: In cases where Drax Technology arrives at the Client’s location to conduct a site visit or planned training session, and the Client is not present, Drax Technology reserves the right to invoice the Client 100% of the total order value.
10.5 Payment Terms: Invoices generated under this policy are due 30 days from the date of issuance. Failure to make payment within the specified timeframe may result in additional charges and legal action to recover the outstanding amount.
10.6 Exceptions: Exceptions to this policy may be considered under special circumstances, subject to written agreement between Drax Technology and the Client.
10.7 Right to Modify: Drax Technology reserves the right to modify or update this cancellation and no-show policy with prior notice to the Client.
11. Performance and Quality Assurance
11.1 The Client shall have the right to inspect the work at any time during the progress of the work.
11.2 Upon completion of the work, the Client shall conduct a final inspection within 5 days.
11.3 If the work is found to be satisfactory, the Client shall issue a certificate of acceptance. If there are defects or deficiencies, the Contractor shall rectify them at no additional cost.
11.4 However well a system is designed, there can be no guarantee of 4G/5G signal quality prior to installation & commissioning. It may be necessary to install additional hardware to obtain improved 4G/5G signal, this also may involve repositioning of the already installed equipment. Should any additional hardware and/or installation works be required this will be subject to a separate quotation.
12. Warranties and Liability
12.1 The Contractor warrants that the work will be performed in a professional manner and in accordance with industry standards.
12.2 The Contractor shall be liable for any defects in the work for a period of 12 months from the date of acceptance.
12.3 Products manufactured and/or sold by Drax Technology are guaranteed against faults due to defective materials or workmanship for twelve months from the date of delivery
12.4 The Contractor shall not be liable for any damage to, or any adverse effects resulting from, the use, maintenance, or operation of any third-party equipment. This includes, but is not limited to, physical damage, operational disruptions, or any other consequential damages related to third-party equipment.
12.5 The Contractor shall carry adequate insurance to cover any potential liabilities arising from the work.
13. Termination
13.1 Either party may terminate the contract upon 30 days written notice if the other party breaches any material term of the contract.
13.2 Upon termination, the Client shall pay the Contractor for any work completed up to the date of termination.
14. Dispute Resolution
14.1 Any disputes arising under this contract shall be resolved through negotiation in good faith.
14.2 If negotiation fails, the parties agree to submit the dispute to mediation or arbitration before pursuing any other legal remedies.
15. Governing Law
15.1 This contract shall be governed by and construed in accordance with the laws of England and Wales.
16. Entire Agreement
16.1 This contract, including all appendices linked to the scope of work, constitutes the entire agreement between the parties and supersedes all prior agreements and understandings, whether written or oral.
